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Amy Swift Crosby

the story is in the telling

Presentation.

November 28, 2016 · By Amy Swift Crosby

No matter how obvious or clear or needed your product or service or personality is, we all need a presentation layer. The world doesn’t immediately “get” what we do without one. This is part of what we call “brand” — but let’s get away from that over-used, mostly misunderstood word for now. Let’s call it your skin or message, which encompasses not only the words you use but the images, typefaces, customer service experiences, decisions… that all go into the world’s experience of your product or service.

One of my favorite challenges is to work on a turnaround project, the repositioning a company who finds itself challenged in the marketplace, not because it isn’t amazing (it often is), but because they haven’t hit the right note in explaining why their offering matters. It’s a message problem, not a product problem.

This year, we had the honor and pleasure of working with S Factor creator and founder Sheila Kelley. The brand needed a shift in perception, and a new way to tell their story.

S Factor has been known as a pole-dancing workout. But to relegate it to that is like saying you use a computer to type, or your phone to make a call. A computer / phone / pole is the device — but the impact / results / value go so far beyond the accessory. Sheila created a brand that gives women a map back to their own feminine bodies and souls. Our job in refreshing their brand was about delivering an unapologetically feminine message — to capture the fierce, the soft, the angry, the joyous — the everything — that women could explore through S Factor. It was a message of reclamation, rejoicing and rebirth. But how do you explain that in a way that women want to hear it? How do you get the pole out of the way, without dismissing it? See how we did it here.

So proud of our work together, and so convinced that if our customers don’t get us — right away — we can’t blame them for not showing up.

Don’t put the burden on your audience or get upset when they don’t “get” you. Make it clear, moving and completely irresistible.

Uncover your truth. And then tell that story (or hire people who do it for a living.)

Crazy.

November 14, 2016 · By Amy Swift Crosby

Isn’t it crazy how…
You can show up, but it wasn’t enough.
Put in the time, but it wasn’t enough.
Do more than most, and it wasn’t enough.
Pay attention, or so you thought, but it wasn’t to be.

It’s jarring and unsettling when a distant, almost absurd reality, turns out to be exactly how it really is. Especially when what was imagined felt so bright, hopeful, full of potential.

This happens on grand levels, as it did last week, and on micro levels, in our own lives. You think you’re headed down one road, but those plans or projects downshift, turn the wheel, stop the car. All while you were busy putting gas in it.

And there you are.
How does this happen?
How did it go that way when all signs pointed this way?
It’s a good question.

Usually it means you weren’t listening. Or, only listening to what you wanted to hear. And other times you couldn’t have seen it coming. Either way, the abrupt nature of this stuff is more than hard. It’s brutal.

I’m in a state of openness as to what’s next. My stages of grief have gone from shock, rage, sadness, more fury — and now stillness. The action will come, I’m sure, and the next right thing will show itself. But for now, I’m sitting on the edge. Perched. Watching for signs of life and the next road to take.

Because there will be one. But I know I’ll need to have a little perspective — and distance — in order to see it.

It’s okay to stop, to feel what you feel, to look back before you move forward.
It doesn’t mean you aren’t doing anything. It means this is what you’re doing (for now). Don’t mistake action for answers. Digestion is part of any sincere, complete process.

Tomorrow.

November 7, 2016 · By Amy Swift Crosby

Let's turn the corner.

Big decisions are being made today. After you vote, you may be wondering what to do with yourself. Let’s skip to tomorrow for a minute.

I don’t know about you, but this election has allowed me to put a name on people who I feel are out of line, ignorant, entitled or dangerous. Last weekend my kids and I watched an ominous black truck with tinted windows fly down our quaint neighborhood street at freeway speeds, giving the finger to us as we gestured to slow down. Then the police officer we reported it to, took a fairly indifferent view about it — standing in front of us with a crew cut and Blackberry device, talking about personal rights and the precariousness of interpreting speed limits as a “bystander.” It occurred to me, with sickening unease, standing there as a concerned mother, my girls flanking either side of me in soccer cleats, hanging on every word (police interactions are pretty exciting) — ohhhhhh, he’s not one of us. He’s one of them.

It’s like in the movies when you want to report a fanged, bloody-toothed alien to some authority who will save you, and realize that everyone in charge is secretly…also a fanged, bloody toothed alien. But I gotta break this cycle.

In my mind, I have efficiently and confidently put these people who feel so different from me and mine, into a category. That category has a figurehead who has made it easy to wrap people we disapprove of into one “uneducated” burrito.

I have to unwind myself from the judgment I have gotten pretty righteous about casting, not because it’s natural — but because it’s become easy. Having a name for anyone I consider “other” has put me on a slippery slope of habitual divisiveness.

Tomorrow is a new day. Whatever happens, we are humans first. “They” — people whose problems we may not understand, whose families we don’t know – were given a voice, an identity, and it hasn’t brought out the best in many of us. But with a little impulse control, I’d like to return to my better self sooner than later.

We can turn against each other, or toward one another. But it starts in small, daily doses.

Here’s to tomorrow.

Joy.

October 25, 2016 · By Amy Swift Crosby

In a previous post, I talked about how these days, there isn’t one of us who doesn’t wear multiple hats. Having a side hustle is the norm. You may be in real estate, but you also dabble in raw food. If you’re a business owner, you may also lead a meditation group or be a professional sax player. My guess is that this speaks to our innate need to build a portfolio of interests to keep our lives full and interesting. Still, there’s another conversation I’m noticing at play lately, one that challenges a related paradigm. It’s this:

For many of us, the parts of our companies that make the most money aren’t always the parts that give us the most joy. And the parts that give us the most joy often don’t generate the commensurate revenue — and these are the ones that require more of our time than they justify on a P&L. I’ll use myself as an example: this blog doesn’t sell anything, promote anything, defend anything or ask for anything. It’s a mode of self-expression that often leads to productive conversations, but in and of itself — isn’t much of a ‘business,’ which is okay with me. And the reason it’s okay with me is that it allows me to say what I need to say, without being beholden to a client’s needs, or to a customer profile or to a creative brief. It gives me the freedom to work out ideas to an audience of smart, like-minded people, and figure out what I think about stuff. It nourishes me and gives me a creative outlet. It forces me to synthesize ideas. To take risks. To publish.

It also rounds out my client work. I don’t look to those projects for personal expression or fulfillment because I am able get these from other sources (although I’m no less attached to their success.) I show up to those teams/people/missions — whole.

I come across many successful people who are embarrassed (and even apologetic) at how much time their podcast / craft / favorite outside activity takes because it doesn’t deliver a big check. But my argument is that without it (and this may go against the conventional wisdom) — how good would you be at getting the big check at all? How happy would you be? How upset would you get if you couldn’t do that joyful thing?

The way I see it, the thing you love to do is your IV. It gives you the medicine you need to do everything else. And, the cost of not doing it is bigger than you might think.

Don’t make yourself wrong for how it performs. It has a different purpose, and puts money in a different kind of bank.

Words.

October 18, 2016 · By Amy Swift Crosby

Do words really matter?

For me, they carry the weight of the world. They are both my compass and my currency. I hang my hat on them — professionally, of course, but in any meaningful relationship, they are an active agreement.

I write this from a place of imperfection. I’m not a model for it, but I strive to be. Anyone who knows me knows that breaking my word causes havoc inside me. When others break their word, it disorients me — plagues me — questions my investment in them.

When someone says, “I’ll see you at six o’clock” — I believe them. When they say, “We’ll pay your invoice tomorrow,” I believe them. When they say, “We want to make something with you / work with you / co-create with you,” I believe them.

But words don’t mean the same thing to all people. The only way to know if your employees / partners / teammates / clients share this value, is to listen to them, and watch them. Do they say one thing and do another? Are their feet in the same place as their sentences? Does their money / action follow their enthusiasm / said commitments?

This is why it is such a pleasure to work with clients, partners and collaborators who not only embrace this philosophically, but who live it actually. “Our work is our word” was the perfect tagline for this group of general contractors (voted Best Place to Work in SF). They represent a small legion of people who still care about the weight of words, and build great things because of it.

Thank goodness.

Bush.

September 20, 2016 · By Amy Swift Crosby

Fifteen years ago, ten years ago, five years ago…you couldn’t say this word much less print it on the cover of a respected publisher’s book cover. It was (and still is) verboten. It makes people uncomfortable, particularly women. But spend any time with Regena’s work, and all preconceptions about what it means or doesn’t mean will fall away.

But first, let’s talk pre-Pussy.

When Regena published her first book 15 years ago, I remember she went all over the morning shows, including The Today Show, and somehow (quite creatively) got around verbalizing her “hero product.” Can you imagine having to avoid the very word that anchors your professional message? The work you’ve studied and lectured on and delivered to thousands upon thousands of people across the world? Your science and teachings – censored? Asked to tip-toe around? It would be easy to blame everyone in the world for not moving your message forward.

Whether she was asked not to say it (by a producer) or chose not to say it (she wisely wanted to be invited back) —it wasn’t welcome. Alarms would have gone off. Cameramen would have fainted and executive producers would have spilled hot coffee on expensive suits. And she got that. But she didn’t get mad at that.

Regena, instead, took the long road. This is the art of restraint, of waiting, for just the right moment, of wrapping her hand around the control levers but patiently, lovingly, joyously pulling them within the environments and ecosystems where they could be digested, accepted and celebrated. When I think of Regena, through all these years, delivering hundreds of workshops, classes, talks, other books — it’s like watching her hair fly in the wind of slow, needed change, all the while quietly (and privately quite riotously) driving an entire culture forward. And despite the resistance, the shame, the push-back, and the fear — she never resorted to finger wagging or angry schoolings on why anyone/everyone was “wrong.”  This flavor of feminine doesn’t make anyone wrong.

Here, I give you, a woman who is going to blow your mind.

She will show you how to have it your way.
In your relationships.
Your sensuality.
Your business.
Your truth.

If you’re ready for that.
And it’s okay if you’re not.

But this is a party that for me started in New York City in 1999 — and isn’t stopping anytime soon. Grab the book now and get all kinds of generous bennies here.

It’s time to reclaim a few things.

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About Me

photo of Amy Swift Crosby

I’m a brand strategist and copy writer. I mostly work with partner agencies or directly with the leadership or founding team at a brand. My primary mission is to connect design and messaging solutions to business missions. I work with start-ups and Fortune 500 companies, across beauty, hospitality, wellness/fitness, CPG and retail. This blog reflects my personal writing and explores our humanity – often as it relates to work, space, time and language. You can review my portfolio here or connect with me here.

Photo - Andrew Stiles

The Brandsmiths Podcast



Brand Strategists Hilary Laffer and Amy Swift Crosby tackle business questions with candid, (mostly) serious and definitely unscripted workshopping sessions. Guests – from small business owners to CEOs, executive directors and founders – bring their head-scratchers, hunches and conundrums to Hilary, the owner of a boutique creative agency in Los Angeles, and Amy, a copy writer.

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